Holly has worked with Duke for 10 years. After graduating Watts School of nursing, she worked in orthopaedics at Duke Raleigh Hospital as a bedside nurse and a patient navigator. Most recently she served as the Manager of Service Excellence and Volunteer Services for Duke Raleigh. She holds a Bachelor of Science in Nursing from University of Mount Olive and is currently completing her MSN in nursing administration. During her role as a patient navigator, she developed a passion for tangibly improving the patient experience, establishing measurable outcomes, and helping team members elevate the care we provide our patients.
A Resource Committed To Your Practice's Success
Duke Connected Care's Provider Liaison team consists of clinically-trained individuals who meet regularly with in-network providers to support improvement on value-based commercial, Medicare and Medicaid contracts. They provide assistance with:
- Analyzing payer performance reports and identifying opportunities to improve results
- Redesigning clinical workflows to support delivery of optimal health outcomes
- Understanding documentation requirements for various value-based programs
- Advising how to improve documentation to earn credit for quality actions
- Identifying and closing gaps in quality for Medicare, Medicaid and commercial contracts
- Understanding coding models (i.e., HCCs) and how to document care accurately and optimally
Duke Connected Care Physician Liaison
Abbie has over fifteen years of nursing experience, specifically in critical care, cath lab, electrophysiology, and nursing leadership. Prior to joining the Duke Connected Care Provider Relations team, Abbie served as Director of Heart Services for Duke Raleigh Hospital and Wake County. She holds a Bachelor of Science in Nursing from York College of Pennsylvania, a Masters in Health Administration from Pfeiffer University, and she is Nurse Executive Board certified. Abbie has a passion for improving outcomes in the community through preventative health and access to services, as well as developing other leaders and healthcare providers to achieve healthcare goals for patient populations.
Duke Connected Care Physician Liaison
Cinthya has been with Duke Health for over three years, having worked as a strategic services associate on the Care Redesign and Duke Regional Hospital Performance Excellence teams before joining the Duke Connected Care Provider Liaison team. Growing up in a medically underserved community, Cinthya always knew she wanted to work in healthcare. She earned a bachelor’s degree from Johns Hopkins University and a master’s degree in healthcare administration from the University of North Carolina at Chapel Hill. Through her more than eight years of experience, her passion has always been helping others by delivering patient-centered, high-quality care to improve the health outcomes of the community though energetic, boots-on-the-ground leadership, delivering results through data, continuous improvement, and team work.
Duke Connected Care Physician Liaison & Director of HOPE Collaborative
Jason has worked in many areas of health care throughout his career. His work experiences include working as a medical assistant, health center administrator, clinical operations director, and director of physician operations within Duke, UNC, and private practices in the Triangle. He holds an MBA from Northeastern University and a Doctorate of Health Sciences from A.T. Stills University. Jason has taught medical assisting for local community colleges and is an associate professor in the Health Administration program at the University of Arizona Global Campus. Having a diverse background has given him a unique perspective on healthcare, both clinically and operationally.
Duke Connected Care Physician Liaison
Marlena has been a nurse since 1994, and has worked at Duke since 1998. She has nursing experience in many different areas of the health system, including the ICU, medical-surgical, case management, nursing education and nursing administration. Marlena has been a physician liaison since 2008. She received her Bachelor of Science in Nursing at East Carolina University and her Master of Science in Nursing from Duke University's School of Nursing in Healthcare Leadership.