Provider Relations & Support
Duke Connected Care’s Provider Relations team fosters a collaborative environment that empowers providers to deliver high-quality, cost-effective care, aligning with Duke Connected Care’s mission to improve healthcare outcomes within the network.
- Performance Analysis: The team assists providers in analyzing payer performance reports to identify opportunities for improvement.
- Clinical Workflow Optimization: They collaborate with practices to redesign clinical workflows, aiming to support the delivery of optimal health outcomes.
- Documentation Guidance: The team provides insights into documentation requirements for various value-based programs and advises on how to improve documentation to earn credit for quality actions.
- Quality Gap Closure: They work with providers to identify and close gaps in quality for Medicare, Medicaid, and commercial contracts.
- Coding Education: The team offers education on coding models, such as Hierarchical Condition Categories (HCCs), to ensure accurate and optimal documentation of care.
Meet the Duke Connected Care Provider Relations Team.
“I am dedicated to improving patient care and growing a relationship between our organizations.”
Marlena Scarborough MSN, RN
Duke Connected Care Physician Liaison