Kristi Bickford, MSW, LCSW

I am a Maryland native but have called North Carolina home since 2003. I received my Master’s degree in Social Work from the University of North Carolina at Chapel Hill. My professional experience includes working in the juvenile justice, community mental health, and health care systems. For the past 18 years, I have worked in the outpatient hospital setting, providing case management and care coordination services to children and adults with chronic health conditions. As a licensed clinical social worker, I enjoy empowering patients to take control of their health and wellbeing.

Susan A Hall, BSN, RN, CCM

I am a registered nurse and have an extensive background in case management. I am a certified case manager (CCM), and I love working with patients in order to help them better understand and manage their healthcare needs. I believe this is my calling, and I am proud to serve the DukeWELL patient population in this role.

Vanessa Alvarado, MSW, LCSW

I am a licensed clinical social worker, and I graduated from the University of Southern California. I have worked in community mental health and school settings for the past ten years, providing therapeutic evidence-based practices. I enjoy working with families and children to achieve academic and social/emotional goals. I am passionate about providing emotional support, mental health education, and resources through case management to empower and improve overall health outcomes.

Taquicia Carr, MSW, LCSW

I am a licensed clinical social worker with experience working in behavioral health, school, primary care, and hospital settings. I have been in roles as an outpatient therapist working with children, adolescents, teens, adults, and families. Recently, I have transitioned to medical social work and care management. I am passionate about care management, because I can support patients to achieve their best overall health. I utilize my skills with behavioral health and medical social work to advocate for patients to assist with getting their unmet needs.

Jennifer Yorgensen, MA, LCMHC

I am a licensed clinical mental health counselor with eight years of experience in the behavioral health field. I began my career in Arizona, where I worked in community mental health, intensive outpatient and partial hospitalization programs, inpatient psychiatric hospitals, private practice, and EAP. I provided services to children, families, couples, and adult individuals. I am passionate about advocating for clients and helping them reach their goals.

Tricia Keipper, MSW, LCSW, CCM

Originally from South Florida, I received both my bachelor’s and master’s degrees in social work from The Florida State University. I moved to NC in 2004 with my husband and son, and I immediately fell in love with the fall and winter seasons (we don’t have them in Florida!). I have worked in the healthcare field since 2001, and I joined the Duke Health system in 2012. My passion has always been healthcare, specifically working closely with patients and families to assist in meeting their needs and reaching their goals.

Tara Grissom, BSN, RN

Nursing is actually my second career. I was a commercial underwriter for a title company in Chapel Hill for about 11 years before changing careers to nursing. My nursing career started at Duke Regional Hospital on general surgery. I later transferred to postpartum where I thoroughly enjoyed working with new moms. I briefly worked as a home health nurse. I was in my last position for eleven years at NC Specialty Hospital in their preop department where I served as charge nurse and preceptor until accepting this new opportunity with PHMO.

Sumana Gaddam, BSN, RN, CCRN

I am an expert clinical RN with over 25 years of experience in multiple international settings in various capacities as a care provider and leader. My journey with Duke Health began in 2006 at Neonatal Intensive Care Unit and Outpatient Pediatric Specialties where I enjoyed the patients and found it very valuable. Each patient has a special place and purpose, and I look forward to helping patients and their families strive for the best health!