Sonya Jefferson

I was born and raised in North Carolina and originally from a small town named Whiteville. I am currently in school seeking a Bachelor’s Degree in Social Work with hopes to obtain a Master’s Degree to become an LCSW. I have been in healthcare for over twenty years with experience in the mental health and intellectual/developmental disabilities field. I am most looking forward to expanding my reach by working with DukeWELL to make more of an impact.

Jody Jackson

I have extensive experience as a team lead for patient services, where I have managed a dedicated team to ensure the highest level of care and support for our patients. What I love most about my work is the opportunity to make a positive impact on patients' lives and the satisfaction of knowing our team is providing essential support during critical times.

Ronniqua Allen, BA

I was born and raised in Chapel Hill, NC. I graduated from UNC Chapel Hill, earning a Bachelors of Arts in Biology. I have worked within the medical field for over twenty years. I have always had a passion to help people and my community thrive and live healthy lives. I am grateful to be able to join a team that shares the same passion.

Dana Payton

My twenty years of healthcare experience have taught me the importance of empathy and effective communication in fostering patient trust and understanding. I find fulfillment in helping patients navigate their healthcare journeys. My passion stems from the opportunity to make a tangible difference in people's lives by providing them with the resources and support they need to achieve better health outcomes.

Arlene Ratcliff

I have twelve twelve years experience working with the Duke Division of Community Health at Walltown Clinic on Broad Street. I found it very rewarding working with and supporting patients of all ages who experienced financial hardships with medical expenses, paying for doctor visits, loss of health insurance, paying for medication, and behavioral health issues. Seeing patients come into the clinic feeling discouraged and leaving with a smile on their faces made my job worth while!

Qadra Elmi, BS

I have previously worked with oncology and hospice patients, where I found great fulfilment in providing care during some of the most challenging times in their lives. I want to make a positive and lasting impact on others' lives. What I enjoy about my work is the opportunity to give back to my community by providing resources to those going through hardships.

Haley Ballard

I have worked as a nursing assistant in Duke University Hospital and as a patient service associate with Duke Primary Care. My goal in life has always been to help others, and joining DukeWELL is a great step in the right direction for that goal. I feel my background has given me some insight into the different areas and interactions patients at Duke Health experience, and I look forward to bringing that knowledge with me into this new chapter of my career with Duke Health.