I have been employed by Duke for over 20 years. I began my career in the Undergraduate Financial Aid Office in August 2000. I transitioned to the Duke Talent Identification Program in October, 2013. In January 2021, I started a new career in Population Health as a Care Coordinator. I look forward to making a difference in the overall health of the patients and communities Duke serves.
My Background: I used to be a fireman before I came to work at Duke.
I have worked in the customer service field since I was in the ninth grade, and I have developed a passion for helping customers resolve issues while creating a positive image of the company and myself. I’ve proven my ability to listen attentively, solve problems quickly and efficiently, and create good professional relationships with patients. I love providing a safe place for people to receive the help that they need.
I have 15 years with Duke. My passions are customer service—being that voice for individuals who do not know where to begin for help—helping our communities and employees to be enlightened with resources that will help with mind, body, and soul.
I have always thrived on helping others, and with a complicated medical history myself, I know what it is like to receive extraordinary care, and I strive to provide that to others! I love interacting with patients and hopefully making their health journey a little easier and simpler. I have been with Duke for three years and have loved every minute of what I am able to directly provide to my patients. I look forward to assisting with your care.
I was born and raised in Durham, NC. I did interpreting for almost four years before I started with Duke Health in August 2021. I enjoyed helping our patients get their questions answered as a bilingual concierge for Duke Children’s & Internal Medicine of North Durham for two years. Now with DukeWELL, I hope to continue helping patients obtain great health outcomes by being as thorough as I can on my end. I enjoy sports, such as soccer and volleyball with family and friends.
I recently earned a BS in behavioral and social sciences. I am also a 2022 graduate of Piedmont Community College with an associate of arts in human services. I am a people person who has background working as a CNA for 29 years and NC peer support for ten years. My experience includes hospitals, law enforcement, drug and alcohol rehabs, outpatient mental health, skilled nursing, homecare, and outreach communities. Helping community members to access resources is my purpose and mission with DukeWELL.