TeleHOPE Team

Colette Allen, NP

Family Nurse Practitioner | (919) 681-8764

Colette is the Nurse Practitioner for the Clinical HOPE program at Duke University Hospital, an inpatient consultation service focused on enhancing transitions in care for adults discharging to Skilled Nursing Facilities. Prior to that role she worked at Duke University Hospital as a MICU nurse for 10 years before transitioning to PACE (Program of All- inclusive Care for the Elderly) where she worked as a Nurse Practitioner for 4 years. Colette received her BSN at UNC Charlotte and her MSN at UNC Chapel Hill. She enjoys working with older adults and their families and see it as a privilege to support them in the continuum of their care.


Aubrey Jolly Graham, MD

Assistant Professor, Dept of Medicine | (919) 681-8263

Aubrey Jolly Graham, MD is an Assistant Professor of Medicine in the Division of General Internal Medicine and practices Hospital Medicine at Duke University Hospital. She is the Medical Director of the Duke TeleHOPE Program. Dr. Jolly Graham is passionate about patient quality and safety and transitions of care. She also serves as Medical Director of a General Medicine Unit and as the Associate Course Director for the Clinical Skills Course for second-year Duke Medical students.   


Dana Guggenheim

Student Intern

Dana is a sophomore and Margolis Scholar in Duke’s Class of 2023 interested in designing an Interdepartmental Major or Program II related to Neuroscience, Psychology, Public Policy, Global Health, and Science & Society. This past summer, Dana was a Margolis Center/PHMO Intern under the mentorship of Dr. Dev Sangvai, where she began conducting research on the impacts of COVID-19 isolation on skilled nursing facility (SNF) residents and providers. She is passionate about continuing to explore long-term care and broadening her knowledge of health equity and disparities. On campus, Dana is also a chemistry research assistant in the Becker Lab for Functional Biomaterials, an executive editor of The Standard, a Females Excelling More in Math, Engineering, and Science (FEMMES) mentor, is on the Duke Student Government Research Unit, and is a member of the current Penny Pilgram George Women’s Leadership Initiative cohort. After Duke, Dana plans to go to medical school and integrate research in health policy and population health into her career as a physician.


Sarah Jenelle Hollis, PharmD, BCPP, BCPS

DukeWELL Clinical Pharmacist | (919) 660-1385

Jenelle is a PGY-1 general practice residency trained clinical pharmacist who obtained her pharmacy degree from Butler University in Indianapolis. She is double board certified in both pharmacotherapy and psychiatry. The majority of her pharmacy experience prior to joining Duke PHMO has been in serving as an inpatient clinical psychiatric pharmacist and most recently working with the geriatric behavioral health population. She also has experience with in-patient general adult medicine and emergency department patients as well as in the psych managed care setting. Jenelle has a particular passion for improving transitions of care through optimizing medication therapy.


Rachel H Hughes, MD 

Assistant Professor, Department of Medicine | (919) 470-8490

Dr. Hughes is a hospitalist physician at Duke Regional Hospital. She initially came to Duke University as an undergraduate. She left to attend medical school at Virginia Commonwealth University and then returned to Duke to complete her residency in internal medicine. She is currently an Assistant Professor in the Department of General Internal Medicine. Dr. Hughes has an interest in facilitating care transitions from the hospital to skilled nursing facilities. She also has an interest in medical education and teaches internal medicine residents, medical students, and PA students.  


Neiah Hunter

Administrative Assistant | (919) 681-3071

Neiah Hunter is an Administrative Clerk for the Duke Population Health Management Office. She assists with patient mailings and helps the teleHOPE team. It brings joy to Ms. Hunter being a helping hand to staff and ensuring that patients get the information they need. In her free time, Neiah enjoys making art, spending time with family and friends, and shopping! 


Heather Jacobson, MHA, MS, CCC-SLP

Senior Planning & Strategic Services Analyst | (919) 660-7243

Heather is a Senior Planning and Strategic Service Analyst for Duke Population Health Management Office. In this role she leads the post-acute care strategy for Duke Connected Care (Duke’s ACO), including operationalizing the Duke HOPE Skilled Nursing Facility Collaborative. Prior to this role, she was a Quality Reporting Consultant for Duke Health Private Diagnostic Clinic, PLLC, the multi-specialty faculty practice plan for Duke. While there, she managed the ambulatory Meaningful Use program, responsible for over 1,200 eligible providers. Before to coming to Duke, Heather worked as a speech language pathologist, spending over 8 years providing interdisciplinary care across a variety of healthcare settings. Heather received both her Masters in Health Administration and another in Speech Language Pathology from the University of North Carolina at Chapel Hill, and she received her BA in Speech and Hearing Science from The Ohio State University.


Geri Kanne, ANP-BC, GS-C

Gerontological Specialist | (919) 684-9507

Geri is a nurse practitioner who specializes in the care of older adults. She started her career as an RN at Duke before earning her master’s degree in nursing, and has worked as a nurse practitioner for the past 20 years. In her most recent work prior to joining Duke PHMO, she worked for 6 years at a continuing care retirement community, where she cared for older adults in primary care, assisted living, dementia care, and rehab/long term care. Since joining PHMO in early 2017, she has worked with primary care practices to enhance the care of older adults. She also works in the division of geriatrics where she sees patients in the Geriatric Evaluation and Treatment clinic.


Cindy Leslie Roberson, PharmD, BCACP

DukeWELL Clinical Pharmacist | (919) 385-1710

Cindy obtained a pharmacy degree from the UNC Eshelman School of Pharmacy, as well as a PGY-1 with a focus in Ambulatory Care, and se is a Board Certified Pharmacist in Ambulatory Care. Prior to coming to Duke, Cindy worked as a Clinical Pharmacist at Advocate Medical Group in Chicago, Illinois, managing patients with diabetes, hypertension, heart failure, hyperlipidemia, and on anticoagulation. She also worked as an Assistant Professor at Chicago State University. She is interested in chronic disease states and drug development research. Being a chronic disease state pharmacist has allowed Cindy to help and educate patients regarding preventative medicine. It also has given her the opportunity to educate and mold young pharmacists regarding their profession's role.


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