COVID-19 Resources for Skilled Nursing Facilities


   COVID-19 Guidance

   Health System Guidance

   Communicable Disease Reporting 

   Data and Modeling

   Infection Control

   Lab Testing

   Mental Health & Wellness

   Palliative Care/Goals of Care

   Research Studies

   Staffing Vendors

   Telemedicine Resources

   Workforce Training

   Other Resources



Duke PHMO will continue to collaborate with our SNF providers during this pandemic. The following links represent the best resources for Skilled Nursing Facilities in our community. We will continue to update this page as new information is received. If you have any questions or would like to add any additional resources, please contact:

Heather Jacobson, PHMO Senior Planning & Strategic Services Analyst at

Additionally, we have assembled a team that includes experts in infectious disease, geropsychiatry, palliative care, and case management to answer questions and find solutions for a variety of situations. To submit a question to the team on one of these topics, please submit your questions using the link below:

Duke SNF COVID-19 Advisory Team Submission


Latest Updates:



Update Patient Transfer Instructions for SNFs


SNF COVID-19 Advisory Team FAQs & Question Submission


SNF Resources Box Folder*



WATCH: Protecting Seniors—We Are In This Together


COVID-19 Guidance

American Health Care Association (AHCA)

AMDA (Society for Post Acute and Long Term Care)

CDC Updated!

Duke Infection Control Outreach Network (DICON)

NC Department of Health and Human Services

North Carolina Healthcare Association

North Carolina Healthcare Facilities Association


Infectious Diseases Society of America Guidelines on the Treatment and Management of Patients with COVID-19

Leading Age

NIH COVID-19 Treatment Guidelines

CMS Toolkit on State Actions to Mitigate COVID-19 Prevalence in Nursing Homes

CMS Nursing Home Reopening Recommendations for State and Local Officials


NC Health Systems and Hospitals COVID-19 Pages

Appalachian Regional Healthcare System

Atrium Health

Cape Fear Valley Health



First Health

Granville Health System


Maria Parham Health

Mission Health

NC Specialty Hospital

New Hanover Regional Medical Center

Novant Health

Person Memorial Hospital

Southeastern Health

UNC Healthcare

US Department of Veteran Affairs:



Wake Forest Baptist Health

Wilson Medical Center


Palliative Care/Goals of Care Resources

Center to Advance Palliative Care

Vital Talk COVID Goals of Care video

Being Prepared in the Time of COVID-19 Conversation Guide


Infection Control

COVID-19 North Carolina LTC Healthcare Resource Request Form

Respiratory Etiquette Video

Statewide Program for Infection Control and Epidemiology (SPICE)

CDC PPE Burn Rate Calculator

CDC Discontinuation of Transmission-Based Precautions and Disposition of Patient with COVID-19 in Healthcare Settings (Interim Guidance)

PPE Conservation Strategies

Universal Masking

N95 Seal Check

Infectious Diseases Society of America Guidelines on Infection Prevention in Patients with Suspected or Known COVID-19

Prevention and Management of Skin Damage related to PPE (NSWOC)

CDC Symptom-Based Strategy to Discontinue Isolation for Persons with COVID-19

In Every Space, Cover Your Face (Printable Signage for Facilities)


Tips for Communicating Through a Mask NEW!


Workforce Training

AHCA free online 8-hour nursing aid training

COVID-19 Healthcare Workforce Toolkit


Lab Testing

CMS Clinical Laboratory Improvement Amendments (CLIA): Testing Requirements for SARS-CoV-2




AMDA COVID-19 Testing Strategies Statement

FDA News Release: Abbott ID NOW Point-of-Care Test

CDC: Testing Guidance for Nursing Homes

CDC: Considerations for Performing Facility-wide SARS-CoV-2 Testing in Nursing Home

FDA FAQs on Testing for COVID-19 NEW!

CDC Interim Guidelines for COVID-19 Antibody Testing NEW!


Data and Modeling

CDC Case Updates

COVID-19 North Carolina Dashboard


IHME (Institute for Health Metrics & Evaluation)

John Hopkins Coronavirus Resource Center


CDC COVID-19 Forecasts

NC DHHS COVID-19 Ongoing Outbreaks in Congregate Living Settings

The COVID Tracking Project NEW!


Research Studies

Pandemic Response Network Study: Duke Community Health Watch

To enhance our response for patients during the COVID-19 pandemic, we are pleased to announce the opening of the Pandemic Response Network Study: Duke Community Health Watch. This 28-day symptom monitoring program approved by the Institutional Review Board aims to both improve our understanding of COVID-19 as well as ensure that community members have their symptoms closely monitored and managed. The program features instructions to escalate care within Duke Health and phone follow-up by the Duke Population Health Management Office. We are seeking to enroll patients and team members who have flu-like symptoms, who have a COVID-19 test pending, who have tested positive for COVID-19, or who are concerned about COVID-19 exposure.


Healthcare Worker Exposure Response & Outcomes (HERO) Registry NEW!

The HERO Registry invites healthcare workers to fight COVID-19 together. HERO Registry participants may have opportunities to participate in research studies, including the first stud—the HERO-HCQ Trial, a multicenter blinded randomized controlled trial to determine if hydroxychloroquine (HCQ) is efficacious for primary prevention of COVID-19 among healthcare workers. This research trial has recently loosened inclusion criteria so that ANY healthcare provider could potentially join (including EVS and food workers). Healthcare providers working in nursing homes and long term care facilities are specifically targeted. Most of the data collected for the study will be obtained through online forms as the study progresses. Participants will only need to complete two study visits—1) enrollment and 2) 30 days (end of study)—during which investigators will obtain a blood sample (antibody test) and nasopharyngeal swab (PCR for virus). Results from these tests will be provided to the participant after the study. If you have additional questions, please reach out to Dr. Dev Anderson ( or Rachel Addison (


Staffing Vendors

Vendors Contacts Phone #s
Medical Staffing Network Michele Spangler 919-876-3490
Dzeel Clinical Healthcare Staffing Christina Truelove 919-398-6333
Favorite Healthcare Rodney Jones 919-294-9999 ext: 2903
Interim Healthcare Diane Nelson 919-493-7575
Nurse Care of North Carolina Tammy Parrish 919-309-4333
Accountable HC Patricia Best 919-436-4352
Advantage RN Anne Donlin 513-603-3747
Supplemental Healthcare Kathryn Patchel 716-541-2627 
National Health Care Solution LLC Laura Fisher 919-459-6427
Superior Medical Staffing Christie Carlsen 919-554-2586
Nurse Finders Kellee Falin 336-794-4013


Communicable Disease Reporting

CMS Communicable Disease Reporting Requirements Memo 4/19/20

National Healthcare Safety Network (NHSN)

5-step Enrollment in NHSN for Long-term Care Facilities

NHSN Long Term Care Facility Enrollment Guide Training 

NHSN Long Term Care Facilities COVID-19 Module

CMS Interim Final Rule for SNFs and COVID-19 Reporting

Interim Final Rule Updating Requirements for Notification of Confirmed and Suspected COVID-19 Cases Among Residents and Staff in Nursing Homes


Telemedicine Resource

CMP Funds Application 

CMS Telehealth Toolkit

JAMDA: Standards for the Use of Telemedicine for Evaluation and Management of Resident Change of Condition in the Nursing Home

The Keys to Effective Telemedicine for Older Adults

West Health: A practical guide to implementing health in PALTC


Mental Health and Wellness NEW!

Coping with Disaster or Traumatic Event (CDC)

Grief Leadership During COVID-19 (CSTS)

HOPE4Healers Hotline

How to Deal with the Death of a Patient (ANA)

Psychological First Aid Field Operation Guide for Nursing Homes

SAMHSA Disaster Distress Helpline

Strategies to Support the Health and Well-Being of Clinicians During the COVID-19 Outbreak (NAM)

Vibrant Emotional Health Safe Space Website

The Well-Being Initiative APNA NEW!


Other Resources

International Long Term Care Policy Network

John A. Hartford COVId-19 Resources for Nursing Homes and Long-Term Care

COVID Rapid Response Network for Nursing Homes

IHI COVID-19 Resources: Care of Older Adults

OPTIMISTIC Project: LTC to Hospital Transfer Best Practices

CMS COVID-19 Partner Toolkit

NC AHEC Reoccurring Webinar Series NEW!

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DISCLAIMER: The information is provided as a consultative resource in response to inquiries from facilities and professionals who remain responsible for determining whether and how to apply it to the circumstance of any facility or individual, and accordingly is not rendered as medical advice or direction for any facility or individual and is not intended to create a physician-patient relationship with any individual.